Frequently Asked Questions
Do you take my insurance?
We do not take insurance. All visits are to be paid at time of service. We are able to provide you with a super bill to submit to your insurance company for possible reimbursement. Check with your insurance company to see if you are eligible for reimbursement.
What is your cancellation policy?
We require 48 hours notice for cancellations. We will not charge a cancellation fee for anyone cancelling who is sick. Cancellation fee may be waived on a case-by-case basis for true emergencies, but is not guaranteed. Please make every effort to contact the office if you need to cancel or reschedule.
The only way to provide the highly individualized service to our clients without overbooking is to ensure that clients will be attending their scheduled appointments.
We kindly ask that if you need to reschedule, please let the office know as soon as possible. This helps everyone.
Do you require a deposit for appointments?
Yes, a 50% deposit is required for booking of initial appointments. This is to ensure that our staff get paid in case of no-show appointments.
Is the deposit refundable?
The deposit is not refundable, but if you cancel or reschedule ahead of time that deposit will be applied to your next visit. In case of client no-shows or cancellations outside of our allowed cancellation period, that deposit will cover the cost of that visit to ensure the staff get paid for their time.
Do you do pelvic floor therapy?
Yes, we specialize in pelvic floor therapy for women, men and all genders.
Do you treat other physical therapy conditions?
Yes, we treat patients for other physical therapy conditions besides the pelvic floor. If you have concerns please schedule a phone call with the physical therapist prior to booking.
If I am coming for pelvic floor therapy, do I come when I am having my period?
Maybe. If it is your initial visit and you are coming specifically for pelvic floor therapy please reach out to our office and let them know you need to reschedule for this reason and you will not be charged. If you have been coming for treatment ask your therapist if you should come or reschedule. It will depend on your individual treatment plan.
Do you do pelvic floor therapy during pregnancy?
Yes, we recommend coming for at least 1 visit during pregnancy to learn how to use your pelvic floor muscles to help with childbirth delivery and recovery. You can also be treated for pelvic floor symptoms during pregnancy. We recommend coming between 20-30 weeks. Generally we do not do internal pelvic floor therapy during the first trimester as those are the current medical recommendations, but we can do internal pelvic therapy during the second and third trimesters.
When should I come for pelvic floor therapy postpartum?
You can come as early as 3-4 weeks postpartum. We generally don't do pelvic exams until the postpartum bleeding has stopped. You can come earlier if you want to learn exercise, but usually 3 weeks postpartum is the earliest we will see clients. Some postpartum folks don't come for weeks or months postpartum and that is ok too. It is never too late. You can read our blog here for more info.
When can I start exercising postpartum?
This is going to vary person to person depending on your delivery and recovery. We have a great online video that you can start immediately postpartum when you are ready. You can find that here.
It is not recommended to do impact exercise such as running or jumping until 12 weeks postpartum. You can read more about that here.
If you are looking for exercise guidance, because your doctor/midwife is not trained in exercise, then PT is a great option where we can give you a guided exercise program individualized to your recovery, needs and goals.